FPS Servers

Terms of Service

This Agreement governs your use of all of our services, including the web site (www.fps-servers.com) and its associated services and interactive areas - game server hosting and Email services; collectively these are both known as the "Services". This agreement covers any and all services sold by FPS-Servers which are owned and operated by FPS-Servers.

FPS-Servers reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement in whole or in part, at any time. Changes in this Agreement will become effective immediately upon being published to our website. It is your responsibility to stay current with the terms of this agreement. Your continued use of the services after any changes to this Agreement are posted will be considered acceptance of those changes. Your use of any and all services hosted by FPS-Servers constitutes your binding acceptance of these terms and conditions, including any changes or modifications made by FPS-Servers as permitted above. If at any time the terms and conditions of this Agreement are no longer acceptable to you, then you must immediately cease use of all services offered through FPS-Servers.


Game Server Upkeep

I. Customers are responsible for the upkeep of their servers. If your server is down, please notify us as soon as possible. We may be reached via email at tansu@FPS-Servers. We monitor our networks and the systems that host our game servers 24 hours a day, 7 days a week, but since we do not monitor game servers on an individual basis, you must notify us if your server crashes, etc. We only monitor our computer systems to ensure that all systems stay up 24 hours a day, 365 days a year. All game servers are to remain compliant with our Terms of Service at all times.

II. You are responsible for all access to your services. You should only disclose/share your FTP or GamePanel user names or passwords or game server RCON with trusted friends; they should never be shared with the general public.

III. Customers are not permitted to attempt to downgrade or change the version of their game server. If a customer is found to have violated this term, FPS-Servers reserves the right to immediately terminate the service without refund. If you wish to change your server to a different version, contact us by email and we will update the server for you, free of charge.

IV. Upon the release of a new Multiplayer patch for any games hosted by FPS-Servers, customers will be emailed to confirm that they wish to have their server updated with the new patch by the FPS-Servers staff at no charge.

V. If at any time you render your server inoperable, which causes us to do a RE-INSTALL, a $20.00 charge will be issued. The price you pay when ordering the service will remain in effect for the length of your service.


Game Server Customization

I. The sv_maxclients or maxplayers variables determine the maximum number of players your game server is configured for. This variable is not to be changed by the customer at any time. Regardless of the name of the server variable that determines the number of player slots, increasing the number of player slots beyond the amount that was paid for by a customer constitutes theft of services and will result in the termination of their account with no refund.

II. We reserve the right to limit MODs (not to be confused with “mods”, e.g. PAM, NoDust). You may NOT advertise an IP of another server in your hostname or in-game messages, unless we host that other IP.

III. FPS-Servers is happy to allow our customers to add custom maps, mods and other customizations to their game server as long as their modifications do not negatively impact the server performance of other customers or destabilise any of our systems or services. We will install all new updated versions or patches of the game server for our customers, but otherwise, these servers are self-managed. We provide the hosting services (the latest hardware, premium network, and the game server), but you are the admin - all modifications and customizations are up to you. All customizations are the responsibility of the customer and are performed by the customer at the customer's own risk. We are not responsible for the installation, configuration or support of any game server customization (including but not limited to configuration files, mods, maps, skins, sounds, etc). FPS-Servers shall not and will not be liable for server instability or downtime caused by customers adding custom maps or mods to their servers, nor will we be liable or responsible for your inability to run any third party modifications, regardless of the reason. Our servers are Linux powered, so be sure your mod supports Linux before attempting to install. Any mod or custom content found to cause system instability or to excessively use system resources such as CPU utilization, memory or internet bandwidth is subject to removal without prior warning by FPS-Servers. We are not liable for customizations that fail to function as expected or fail to function at all.


FTP Restrictions

I. FTP access is not to be used to run a file site or for file storage. All users of our service are responsible for their files and the content of their servers. Game server installs come as a basic setup. Additional files and add-ons must be applied by the customer. Any time you make changes to your files, please test those changes on your local computer system first. Please change your files with care. We are not responsible for the files in your game server directories after your game server account is activated.


Payment

I. All payments are due before service is rendered. Service payments are expected on or before your next bill date. Requests to discontinue service must be entered no later than 3 days prior to your next payment date.


Service Cancellation

I. New customers: If for whatever reason you do not wish to keep service with us, you can request a cancellation within your first 48 hours of service. Since we do not charge a set-up fee, you will be reimbursed your monthly fee less $20.00. If cancellation of service is requested after 48 hours, no refunds will be issued.

II. Existing customers: You may cancel your service at any time. In order to cancel, you must contact us no later than 3 days prior to your next billing date. No refunds will be awarded for cancellations made after your billing date. Your service will continue until the billing cycle ends.


Additional Terms

I. You may change, upgrade, or downgrade your service at any time. Additional fees may apply for service upgrades if you are upgrading service in the middle of your current billing cycle.

II. While your ping times will be more than enjoyable on our service, we do not issue refunds on latency-related issues with you or your server members. We do our best to host your game server on the highest quality bandwidth possible.

III. We reserve the right to refuse or terminate service for cause without notice. Should we receive harsh, hostile, insulting, threatening, sarcastic, rude or discourteous language or any type of harassment, then the services, at our discretion, may be discontinued. In this case, any and all payments will become forfeit and the services will be terminated.

IV. FPS-Servers reserves the right, in its sole discretion, to restrict, suspend or terminate your access to all or any part of the Services, at any time for any reason without prior notice or liability. FPS-Servers may change, suspend or discontinue all or any aspect of the services at any time, including the availability of any service, product, location, feature, database, or content, without prior notice or liability. Please understand that this will never occur without a valid reason (such as violation of the Terms of Service).


Failure to comply with any of the terms or conditions in this Agreement may, at our sole discretion, find the customer being subject to, but not limited to:
- A warning being issued as to the nature of the violation and the associated remedy
- Suspension of the customer's services at FPS-Servers
- Termination of the customer's services at FPS-Servers without refund.

By subscribing to or using any FPS-Servers service you agree to be bound by these terms and conditions.